Multi-digit IVR codes

The only difference between standard and multi-digit IVRs is that the latter accepts two or more digits as a response (numbers between 10-100 for example), therefore providing a wider range of options.

Access codes configured in the Multi-digit IVR code table will work across all IVR extensions set to Multi-digit mode.

This screen lists all system Multi-digit DIDs with the following details:

• Access Code

Multi-digit IVR access code.

(ex. 199)

• Description

Access code description.

(ex. description goes here)

• Extension

Extension where the call will be transferred to.

(ex. 100)

Configurable fields:

• Access code

Option dialled from the Multi-digit IVRs that will transfer user to IPVoice ‘Extension’ number.

(ex. James enters the Multi-digit IVR and dials this ‘Access Code’ (e.g. 199). When James dials 199, he will be transferred to destination defined in the access code section).

• Description

A short Description of this access code and its destination. This information is viewed only by the Administrator.

(ex. Once the administrators go to the ‘IPVoice : Multi-digit IVR codes’, a list of access codes, their descriptions and destination extensions will be displayed).

• Extension

IPVoice extension to which a call will be transferred to once the ‘Access code’ is dialed from the Multi-digit IVR.

(ex. James enters the multi-digit IVR and dials 199, which is set to lead to IPVoice extension 100. When John dials 199, he will be transferred to IPVoice ‘Extension’ provided here).

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