How to setup Operation Times On/Off Button

Operation Times

Operation Times are used to define and set up time based routing for Queues and DID’s and IVRs. Calls received during the time defined her can be routed through to different system extensions, voicemail boxes or external CLI’s.

We normally set the Operation time on tenant level.

To setup Operation times, enable them first by pressing the “ON” radial button. Once this is enabled, the option to configure open days will be available.

Pressing the + key under the “Open Days” section will allow you to define the open days, every time outside of the times set here will be considered “closed” and the default destination and the greeting will be played back to the user.

Description of the destinations follows in this priority order:

  • Open dates: Sets the working hours during which DID is to redirect calls as set in DID Add/Edit window. If any call is received during the hours not set here, ‘Custom Destination’ is checked, and if they do not apply, the call is redirected to ‘Default Destination’ (Closed dates)
  • Custom Destinations: Redirects all calls received during set hours to the extension provided here
  • Closed dates: Sets the specific date when all calls are redirected to a ‘Default Destination’. If ‘Destination’ field in the Closed dates is set, call will not go to ‘Default Destination’ but to this number.

Operation Times BLFs

Access codes – Operation Times BLFs

Open/Close: *404

Users can program a BLF key on their phone to *404 in order to monitor Operation Times status and to use it to enable or disable Operation Times rules.

For example, if a user stays in the office after the Operation Times rules activate for off hours, the BLF will notify the user of the changed state by turning on the BLF light or changing its color (behavior will depend on the device used). Once *404 is provisioned as BLF pressing the button will toggle Operation times ON or OFF, the same as if user dialed *401/*402.

Ensure under access codes that you set midnight reset to no

Example Operation times setup:

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