Customer  Support

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Voicemail

Voicemail: *123
General Voicemail: *124
Voicemail Transfer: *125

Agents

Agent Static Login: *200
Agent Static Logout: *201
Agent Pause: *204
Agent not Ready: *205

Call Parking

Call Park: 700
Call Park Start: 701
Call Park End: 720
Call Park Timeout (sec): 45
Enhanced Call Park: 800

System Tests

Music on Hold: *388
Echo Audio Read: *398

Enhanced Services

Last Caller: *149
Monitoring: *199

Speakerphone Paging

Speakerphone Page: *399
Single Speakerphone Page: *400

Greetings

Record Greeting: *301
Agent Greeting: *302
Queue Interrupt Message: *303

Operation Times

Open Operation Times: *401
Closed Operation Times: *402
Reset Operation Times: *403

Features

Speed Dial: *130
Other Networks: *188
Listen to CDR Recordings: *170

Call Forwarding

Enable Call Forwarding: *71
Disable Call Forwarding: *72

Follow Me

Enable Follow Me: *520
Disable Follow Me: *521

Hot Desking

Hot Desking: *555

Group Hunt

Enable Do Not Disturb: *78
Disable Do Not Disturb: *79
Enable Group Hunt: *510
Disable Group Hunt: *511

Caller ID

Block Caller ID: *67
Block Caller ID Once: *81
Unlock Caller ID: *68
Call with Caller ID List Number: *65

To Access your own Voicemail Box, press the message/voicemail key on your handset, Alternatively the access code *123 can be used.

1. Read voicemail messages

2. Change folders

  • 0 Mailbox options
  • 1 Record your unavailable message
  • 2 Record your busy message
  • 3 Record your name
  • 4 Record your temporary message (new in Asterisk v1.2)
  • 5 Change your password
  • * Return to the main menu

3. Advanced options

  • 1 Reply
  • 2 Call back(1)
  • 3 Envelope
  • 4 Outgoing call(1)

4. Play previous message

5. Repeat current message

6. Play next message

7. Delete current message

8. Forward message to another mailbox

9. Save message in a folder

Ports used by handsets:

TCP:

80
81
443
10001
10005
10007
10009
11389
5038
5060-5069
9989
9090

UDP:

4000 – 4999
5060-5069
10000-20000
9989
9090