System Prompt Naming Conventions
For a prompt to be available in the drop down of a call routing application, it must first be named correctly on the system sound filed.
A full list of System Prompt naming conventions for the various different call routing applications can be found below, more information on their uses can be found in the relevant articles (e.g Ring Group):
| Application used: | Format required: | Description of use: |
| Group Voicemail Greeting | vm-greeting-“filename” | Voicemail Group greeting |
| DID | greeting-did-“filename” | File used for incoming DID calls |
| Ring Group | greeting-“filename” | File used for incoming Ring Group |
| Ring Group | announce-unavailable-“filename” | File used when Ring Group is “Unavailable” |
| Ring Group | rg-announce-“filename” | File used for the “Confirmation Message” |
| Ring Group | announce-“filename” | File used for ring group “Timeout” |
| Ring Group | rg-late-announce-“filename” | File used for ring group “Call Answered Message” (ties in with Confirmation message) |
| IVR | greeting-“filename” | File used for Incoming IVR calls |
| Queue | queue-greeting-“filename” | File used for Incoming Queue calls |
| Queue | periodic-announce-“filename” | File used for a periodic announcement to the caller |
| Queue | periodic-announce-“filename” | File used for Periodic announcement if enabled in the Queue group |
| Queue | agent-announce-“filename” | Announcement played to an agent before a call is presented |
| Call Screening Greeting | pivr_”filename” | Greeting message for Call Screening. |
| Call Screening “Preamble” | pivr-“filename” | Preamble will play pre-recorded message before the greeting message. |
Queue prompts that can be uploaded and used for Queue announcements and the Queue Callback feature if enabled (CC servers only):
| Queue | queue-youarenext-“filename” | File used to announce the caller is next in the queue |
| Queue | queue-thereare-“filename” | File used to announce Current queue number |
| Queue | queue-callswaiting-“filename” | File used to announce the amount of calls waiting in the queue |
| Queue | queue-holdtime-“filename” | File used to announce the estimated hold time |
| Queue | queue-minutes-“filename” | File used to announce the minutes until answer |
| Queue | queue-seconds-“filename” | File used to announce the seconds until answer |
| Queue | queue-lessthan-“filename” | File used to announce queue position |
| Queue | queue-thankyou-“filename” | File used for periodic message thanking for the callers patience |
| Queue Callback | qc-announce-“filename” | Callback Agent & customer announcement |
| Queue Callback | qc-accepted | Default “Callback accepted” message |
| Queue Callback | qc-confirm-the-number | Callback IVR prompts for selecting another number to take a callback on |
| Queue Callback | qc-different-number | Callback IVR prompts for selecting another number to take a callback on |
| Queue Callback | qc-enter-the-number | Callback IVR prompts for selecting another number to take a callback on |
| Queue Callback | qc-invalid-callerid | Callback IVR prompts for selecting another number to take a callback on |
| Queue Callback | qc-canceled | Callback IVR prompts for selecting another number to take a callback on |
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