Ring Groups – Add/Edit Ring Group

Clicking on the ‘Add Ring Group’ or ‘Edit’ button will open the following ring group options:

• Group Name:

Unique Ring group name

(ex.Set ‘Service Desk’ here to create a ring group of the same name)

• Extension:

Ring group extension number – this is the extension number dialled to trigger the group.

(ex. Once a user or a DID dials this number, if the ring group is set to “Ring all” all destinations assigned to the ring group will ring (e.g. 1000))

• Destinations:

Extension Numbers assigned to a ring group or “members” of the group.

(ex. Once a ring group number is dialled, all destinations set here will ring at the same time (e.g. 1001, 1002, 1003…))

NOTE: If all destinations fail after ‘timeout’, ‘Last Destination’ will be called.

• Incoming Limit (per call):

If you have a scenario where call is sent from the current ring group to the second one and the second one returns the same call back to first group, it will allow only this much loops.

Example:

If this is set to 1 as it is by default, and the current ring group sends the call to the next group (or any other object on the system), returning the same call from that object will not be permitted as same call can enter this group only once.

NOTICE: system wide limitation for these ‘loops’ is 10.

Have more questions? Submit a request