How to setup holiday Operation times

“Closed Dates” can be used to setup & define date based call routing in advance and is very useful for setting up holidays i.e Christmas.

The first step is to navigate to DID > Advanced options > Operation times where the standard business operation times should be setup already.

it should look like this:

+ under “Closed Dates” to add more configurable dates.

Configure the fields below:

Description: Name of the date i.e Christmas break

Destination: Extension number to route to during the time i.e Voicemail box, IVR or Ring group

Date: Calendar date

The “Destination” is the extension number that you are routing the call through during this timeframe.

For example, most people want the caller to be able to leave a voicemail message, so you can send this through to a voicemail box.

To setup a mailbox & message:

1. Create a new Voice mailbox by navigating to “Voicemail” > “Mailboxes” > “Add Voicemail”

2. Upload an unavailable message by pressing the “Choose File” button and uploading a .wav soundfile (converted with the Sound converter), or alternatively record a new voicemail message by dialling into the system voicemail by dialling *124 and then the mailbox number, using the PIN to login. Once logged in dial 0 and then 1 to record a message.

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