How to setup Operation Times
Operation Times
Operation Times are used to define and set up time based routing for Queues, DID’s and IVRs. Calls received during the time defined here can be routed through to different system extensions, voicemail boxes or external CLI’s.
We normally set the Operation times at tenant level for single sites open, close scenarios.
Operation times should be set for Multi sites on the same tenant under DDI Operation times.
To setup Operation times, enable them first by pressing the “ON” radial button. Once this is enabled, the option to configure open days will be available.
Pressing the + key under the “Open Days” section will allow you to define the open days, every time outside of the times set here will be considered “closed” and the default destination and the greeting will be played back to the user.
Description of the destinations follows in this priority order:
- Open dates: Sets the working hours during which DID is to redirect calls as set in DID Add/Edit window. If any call is received during the hours not set here, ‘Custom Destination’ is checked, and if they do not apply, the call is redirected to ‘Default Destination’ (Closed dates)
- Custom Destinations: Redirects all calls received during set hours to the extension provided here
- Closed dates: Sets the specific date when all calls are redirected to a ‘Default Destination’. If the ‘Destination’ field in the Closed dates is set, call will not go to ‘Default Destination’ but to this number.
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