System – Sound File Naming Convention
| Application used: | Format required: | Description of use: |
| Group Voicemail Greeting | vm-greeting-“filename” | Voicemail Group greeting |
| DID | greeting-did-“filename” | File used for incoming DID calls |
| Ring Group | greeting-“filename” | File used for incoming Ring Group |
| Ring Group | announce-unavailable-“filename” | File used when Ring Group is “Unavailable” |
| Ring Group | rg-announce-“filename” | File used for the “Confirmation Message” |
| Ring Group | announce-“filename” | File used for ring group “Timeout” |
| Ring Group | rg-late-announce-“filename” | File used for ring group “Call Answered Message” (ties in with Confirmation message) |
| IVR | greeting-“filename” | File used for Incoming IVR calls |
| Queue | queue-greeting-“filename” | File used for Incoming Queue calls |
| Queue | periodic-announce-“filename” | File used for a periodic announcement to the caller |
| Queue | periodic-announce-“filename” | File used for Periodic announcement if enabled in the Queue group |
| Queue | agent-announce-“filename” | Announcement played to an agent before a call is presented |
| Call Screening Greeting | pivr_”filename” | Greeting message for Call Screening. |
| Call Screening “Preamble” | pivr-“filename” | Preamble will play pre-recorded message before the greeting message. |
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