CDR Reports

Reports

The CDRs of every call made into, or off of the IPVoice tenant is on this section, any recorded calls can also be retrieved from here.

CDR

CDR displays detailed records of all calls on the current tenant with the following details

  • From:

Extension number from which the call was made

(ex. If the call was made from extension 101 to extension 104, ‘101’ is displayed here).

  • To:

Extension number to which the call was made

(ex. If call was made from extension 101 to extension 104, ‘104’ is displayed here).

  • Date/Time:

Date and Time when the call was made

(ex. 04 Oct 2006 10:44:10)

  • Duration:

Call duration time in hh:mm:ss format

(ex. 00:12:45)

  • Status:

Displays the call status

Example:

Depending on whether a call was answered or not, this field value may have the following content:

  • Answered
  • Not Answered
  • Busy
  • Error

Search/Filter

  • Start Date:

Select a Search/Filter start date

(ex. Click on the small ‘Calendar’ icon next to a field and select desired date)

  • End Date:

Select a Search/Filter end date

(ex. Click on the small ‘Calendar’ icon next to a field and select the desired date)

  • From:

Select whether you want to search CDRs by Destination(s) or Trunk from where the call got in

(ex. Destination(s) or Trunks)

  • To:

This field points to a Destination(s) or Trunk for which you are searching

(ex. Trunk)

  • ID:

Once you click on a CDR entry, a unique ID # will be populated into the search bar. This can be used as a reference for any call examples sent to IPVoice Support.

(ex. 1221447123.66)

  • Start Time

When searching for CDRs this is the start time on the Start Date

(ex. Time in hh:mm:ss format like 10:15:30)

  • End Time

When searching for CDRs this is the end time on the End Date

(ex. Time in hh:mm:ss format like 15:20:30)

  • From

If you chose Destination(s) in the From Select box, you will enter the extension or full geographic number from which the call originated from.

Example

  • Destination(s) – 1009
  • To

Here you will enter number of the extension or full geographic number which the call went to.

(ex. 1007)

  • Status:

Search calls by selecting desired call status

Example:

Click on a ‘Please Select’ button and select one of the available fields:

  • All
  • Answered
  • Not Answered
  • Busy
  • Error

TIP: After making any changes to search filter, be sure to click the search icon

Actions


  • Listen:

Once the ‘Listen’ icon is displayed next to a call record it means that the specific call was recorded.

(ex. To play recorded calls, check the box next to a ‘Listen’ icon and click ‘Listen’. Browser will prompt you to open the sound file in your favourite audio player or to download the sound file).

  • Call

A call can be remotely established from this screen to one of the previous CDR destinations. To establish a call between the locations, all you need to do is select a CDR, press the Call key and then define a number to be called and a destination for it to ring on.

  • Print

Check the box next to a call record and click the ‘Print’ button. This action will open a new pop-up window with the printing interface.

  • Email

Click on the ‘Email’ button to send all reports listed on a page or select a box next to a report and click the ‘Email’ button to send only selected ones

Provide an E-mail address where the report is to be sent and click on the ‘OK’ button to proceed or ‘Cancel’ to abort the email action

Press ‘OK’ to email all CDR records on the current page (even if they are not selected) or click ‘Cancel’ to print selected records only

Finally, press the ‘OK’ button to confirm an email action or ‘Cancel’ to abort the email action

CLIR

The CLIR (Command Line Interface Record) is a powerful tool that can be used to troubleshoot problems. Entering the CLIR will show the exact route that the call took and will show exactly what is happening “behind the scenes” of the system.

Example:

Select a desired call record and click this button to view more technical details about the call. A small popup window will open with the data.

NOTE: When experiencing any kind of unexplained problems, this is the data you need to send to the technical support team

The E-mail CLIR page option enables you to send the current CLIR to desired e-mail address

  • Delete Recording:

Deletes the recorded calls. NOTE: For this command to be displayed, appropriate enhanced service has to be set.

(ex. Select a recorded call and click this button to delete it from the file system)

  • Download CSV:

Download data as a .csv (Comma Separated Value) file

(ex. Click this button to download the .csv file to your desktop)

CDR settings (Separate Tab):

  • Records per page:

Number of records displayed per page

(ex. When on the ‘Reports: CDR’ page, and this option is set to ’99’, the last 99 call records will be displayed. On the bottom there is a ‘Page’ field. Type a page number, e.g. ‘2’, and click the ‘GO’ button to display the next 99 call records)

Have more questions? Submit a request